1 Overview
ZS B2B Gateway is billed through Shopify's official billing system. By subscribing to a paid plan, you agree to the pricing and billing terms displayed at the time of purchase.
Important: We aim to provide fair and transparent billing practices. If you believe you were charged incorrectly, contact us immediately and we will investigate the issue.
2 Subscription billing
Paid plans are billed through Shopify according to your selected subscription cycle.
- Charges may be monthly or usage-based depending on your plan.
- Billing is managed directly through Shopify invoices.
- You are responsible for reviewing your billing details before approval.
- Taxes may apply depending on your region and legal requirements.
3 Free trial policy
We may offer a free trial period for new merchants to evaluate the platform before purchasing a subscription.
- Trial duration may vary depending on promotions or plan type.
- No charges apply until the trial expires.
- You may uninstall the App before the trial ends to avoid charges.
4 Refund eligibility
Refund requests are reviewed individually and may be approved under certain circumstances.
- Duplicate billing or accidental charges
- Technical failures preventing core functionality
- Platform errors caused directly by our service
- Unauthorized purchases confirmed after investigation
Approved refunds are issued only to the original payment method through Shopify's billing infrastructure where applicable.
5 Non-refundable cases
Certain situations are generally not eligible for refunds.
- Failure to cancel before the next billing cycle
- Partial usage of a subscription period
- Merchant inactivity or store closure
- Feature limitations clearly described before purchase
- Custom development or consulting services
Refunds are not guaranteed simply because the App was not used after purchase. Merchants are responsible for managing active subscriptions.
6 Subscription cancellations
You may cancel your subscription at any time by uninstalling the App from your Shopify admin dashboard.
- Cancellation stops future recurring charges.
- Current billing periods are not prorated unless required by law.
- Access to premium features may end immediately after cancellation.
7 Chargebacks and disputes
Before initiating a payment dispute or chargeback, we strongly encourage merchants to contact our support team first.
- Most billing issues can be resolved quickly through support.
- Fraudulent chargebacks may result in account suspension.
- We reserve the right to submit supporting records during disputes.
8 Exceptional circumstances
We understand that unusual situations may occur. Refund exceptions may be considered for:
- Extended platform outages
- Critical data loss caused directly by our service
- Verified billing system errors
- Legal obligations under consumer protection laws
9 Refund processing time
Once approved, refund processing times may vary depending on Shopify and your payment provider.
- Review period
- 1–5 business days
- Refund approval
- Sent through Shopify billing system
- Bank processing
- 5–10 business days depending on provider
- Support response time
- Within 2 business days
10 Contact us
If you have questions about billing or would like to request a refund review, please contact our team.
- Billing support
- contact@zilancer.com
- Refund requests
- contact@zilancer.com
- Company
- Zilancer LLC
- Response time
- Usually within 2 business days
Need help with a billing issue?
Our support team is happy to review subscription charges, refund requests, and account-related billing concerns.
📩 Contact billing support