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WE'RE HERE TO HELP

Get in touch.

Whether you have a question before installing, need help with setup, or want to discuss enterprise needs — we'd love to hear from you.

💬
General support
Questions about installation, features, billing, or anything else. Our team replies to every email.
Response: under 24 hours
🏢
Sales & enterprise
Discuss custom pricing for Shopify Plus stores, multi-shop deployments, or volume agreements.
Response: same business day
🛡
Security reports
Report vulnerabilities, request a security review, or ask about our compliance posture.
Response: within 4 hours

Send us a message

Fill out the form below and we'll get back to you within one business day.

For bug reports, include steps to reproduce and any error messages you see.
🔒 Your message goes to contact@zilancer.com
🤝 SUPPORT YOU CAN TRUST

Real humans. Real answers.

No ticket queues, no chatbots, no offshore call centers. Your message reaches our actual engineering team.

⚡
< 24h
Average response time
✅
97%
First-reply resolution
👥
100%
Human-replied tickets
⭐
4.9/5
Support satisfaction

Before you reach out

These quick answers might save you a step

How fast will I hear back?
Free and Starter plans get a response within 24 business hours. Pro is under 8 hours, and Plus is under 2 hours with priority routing. Security reports are answered within 4 hours regardless of plan.
Do you do live demos before purchase?
For Plus plan inquiries and enterprise deals, yes — send a sales inquiry and we'll schedule a 30-minute walkthrough. For standard plans, our video tutorials and documentation cover everything.
Can you help me migrate from another wholesale app?
Yes — we've built migration helpers for the most popular wholesale apps. Send us a message with details about your current setup. Migration is included free on Pro and Plus plans.
My app is broken right now. What should I do?
Email contact@zilancer.com with "URGENT" in the subject and include your store URL, the exact error message, and what you were doing when it broke. We monitor urgent reports outside business hours too.
Where are you based?
Zilancer LLC is a US-registered company with our engineering team based in Bangladesh (GMT+6). We support merchants globally and reply in English.

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